I don't feel particular motivated to write anything tonight, which includes my profile about a lovely married couple.
One thing that did catch my ear this evening was a quick couple of lines Charlie Gibson read from the teleprompter.
I'll paraphrase it for you:
American Airlines, as of April, will no longer be having a customer service telephone line. If you wish to comment on anything, you must write an e-mail or send a letter.
To steal a line from Frank Wheeler, it seems to me that there is considerable amount of bullshit going on here!
If they are cutting back the staff necessary to field phone calls in order to save money, why should we believe American Airlines will leave the requisite staff in place to read all the e-mails and letters that will coming their way?
Is it just me or does anyone else think the mailing address will be one of those industrial sized document shredders? And the e-mail address might as well be AmericanAirlinesCustomerService@kissmyass.youallfellforourtrick.com.
1 comment:
When you think about it, they never really had any customer service to begin with, so this isn't really very surprising.
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